Refund Policy
At IPTVUSA1, we are committed to providing a smooth and enjoyable IPTV experience. Your satisfaction is important to us, and we have set clear guidelines regarding refunds.
1. Money-Back Guarantee
We offer a 24-hour money-back guarantee from the time your subscription is activated.
If you encounter technical issues and we cannot resolve them within 24 hours, you are eligible for a full refund.
After the 24-hour period, all sales are final and no refunds will be processed.
2. Refund Eligibility
Refunds are only granted under the following conditions:
Technical issues are confirmed to be on our side and are unresolved within the first 24 hours.
The issue is not caused by your internet connection, device compatibility, or misuse of the service (such as sharing your account or incorrect setup).
Important:
We do not offer refunds for:
Slow or unstable internet connections.
Device incompatibility (unsupported devices).
Issues caused by third-party apps or VPNs not recommended by us.
3. Testing the Service
We strongly recommend using a trial or a short-term subscription first to ensure our service meets your expectations before purchasing a long-term plan.
If you experience buffering or service quality issues, first check your internet speed (minimum 10 Mbps recommended for HD streaming).
4. Service Disruptions
External factors, such as:
Changes made by content providers,
Internet outages by your local ISP,
Device software updates affecting app performance,
are beyond our control and do not qualify for a refund.
5. Support and Troubleshooting
Our support team is available to help resolve any issues you may encounter.
Please contact us at support@iptvusa1.store for troubleshooting assistance before requesting a refund.
6. How to Request a Refund
To request a refund, please email support@iptvusa1.store within 24 hours of your subscription activation.
Include:
Your order number.
A clear description of the issue you encountered.
We will review your case and respond within 1–2 business days.